GDPR Compliance Statement
Last updated: 19 June 2026
Overview
lucid-oak is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable United Kingdom data protection legislation. This statement outlines how we comply with GDPR requirements.
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you voluntarily provide information through forms or communications
- Contractual necessity: To fulfil services you have requested
- Legitimate interests: To improve our services and maintain business operations
- Legal obligation: To comply with applicable laws and regulations
Data Controller
lucid-oak acts as the data controller for personal information collected through our website and services. Our contact details are:
Email: [email protected]
Address: 15 Berkeley Square, Mayfair, London W1J 6EE, United Kingdom
Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within one month of your request.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction.
Right to Erasure
You may request deletion of your personal data under certain circumstances, including when the data is no longer necessary for the purposes it was collected.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain situations.
Right to Data Portability
You may request that we transfer your personal data to another organisation or directly to you in a structured, machine-readable format.
Right to Object
You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis.
Rights Related to Automated Decision Making
We do not use automated decision-making or profiling in our services.
Exercising Your Rights
To exercise any of your GDPR rights, please submit a written request to [email protected]. We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two additional months, and we will inform you of this extension.
Data Security Measures
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Staff training on data protection principles
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk, we will also notify affected individuals without undue delay.
International Data Transfers
We primarily store and process data within the United Kingdom and European Economic Area. If data is transferred outside these regions, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary based on the type of data and purpose of processing.
Contact and Complaints
If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Updates to This Statement
We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised date.