Terms of Use

Last updated: 19 June 2026

Acceptance of Terms

By accessing and using the lucid-oak website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Service Description

lucid-oak provides property consultation, review, and selection services for the London luxury residential market. Our services include property assessments, market analysis, neighbourhood intelligence, and bespoke property selection assistance.

Use of Website

You agree to use our website and services only for lawful purposes and in accordance with these Terms of Use. You agree not to:

  • Use the website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorised access to any part of the website or related systems
  • Introduce viruses, trojans, or other malicious code
  • Collect or harvest information about other users without their consent
  • Reproduce, duplicate, or copy material from the website without written permission
  • Misrepresent your identity or affiliation with any person or entity

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of lucid-oak or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without explicit written permission.

Service Terms

Consultation Services

When engaging our services, you acknowledge that:

  • All assessments and recommendations are provided for guidance purposes only
  • Property decisions remain your sole responsibility
  • Market conditions can change, and historical information may not predict future outcomes
  • Our services do not constitute financial, legal, or investment advice

Payment Terms

Service fees are outlined on our Services page. Payment is required before commencement of services unless otherwise agreed in writing. All fees are non-refundable once service delivery has begun.

Cancellation Policy

You may cancel a service request before work commences for a full refund. Once service delivery has started, fees become non-refundable. We reserve the right to cancel or postpone services due to unforeseen circumstances, in which case a full refund will be provided.

Information Accuracy

We strive to ensure all information provided through our services is accurate and current. However, property market conditions change frequently, and we cannot guarantee the absolute accuracy or completeness of all information. You should verify critical information independently before making decisions.

Limitation of Liability

To the fullest extent permitted by law, lucid-oak shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim related to our services shall not exceed the amount you paid for those specific services.

Third-Party Links

Our website may contain links to third-party websites. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of use. Accessing third-party links is at your own risk.

Confidentiality

We maintain strict confidentiality regarding all client engagements. Information you share during consultations will not be disclosed to third parties except as required by law or with your explicit consent.

Indemnification

You agree to indemnify and hold lucid-oak harmless from any claims, damages, losses, or expenses arising from your use of our website or services, your violation of these Terms of Use, or your violation of any rights of another party.

Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and lucid-oak regarding use of our website and services.

Contact Information

If you have questions about these Terms of Use, please contact us at:

Email: [email protected]
Address: 15 Berkeley Square, Mayfair, London W1J 6EE, United Kingdom