Privacy Policy

Last updated: 19 June 2026

Introduction

This Privacy Policy explains how lucid-oak collects, uses, and protects personal information provided through our website and services. We are committed to maintaining the confidentiality and security of your personal data.

Information We Collect

We collect information that you provide directly to us when using our services, including:

  • Name and contact details when you submit enquiry forms
  • Email addresses for correspondence purposes
  • Service preferences and property requirements you share during consultations
  • Technical information such as IP address, browser type, and access times through standard web analytics

How We Use Your Information

We use the information collected for the following purposes:

  • To respond to your enquiries and provide the services you have requested
  • To communicate with you regarding appointments and service delivery
  • To improve our website functionality and user experience
  • To comply with legal obligations and protect our rights

Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared only in the following circumstances:

  • With service providers who assist in operating our website or conducting our business, under strict confidentiality agreements
  • When required by law or to respond to legal processes
  • To protect our rights, property, or safety, or that of others

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, it is securely deleted or anonymised.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing
  • Request transfer of your information to another party

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance user experience. Please refer to our Cookies Policy for detailed information about the cookies we use and how to manage them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 15 Berkeley Square, Mayfair, London W1J 6EE, United Kingdom